When expectation meets the person.
Brett’s current nonfiction work draws from more than fifty years in automotive sales and thousands of customer conversations. Its central claim is not simply that professionals should ask better questions.
Discovery matters because it allows reality to replace the story we loaded in advance. That principle reaches beyond sales into leadership, service, communication, and judgment.
01Expectation versus reality
02Pattern recognition—and its limits
03Discovery as model correction
04Trust earned through accurate understanding